Total Quality Management Certification

Total quality management is a management approach centered on quality, based on the participation of an organization’s people and aiming at long term success (ISO 8402:1994). This is achieved through client satisfaction and benefits all members of the organization and society.

Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through current refinements in response to continuous feedback. TQM requirements may be defined separately for a particular organization or may be in adherence to established standards, such as the International Organization for Standardization's ISO 9000 series. TQM can be applied to any type of organization; it originated in the manufacturing sector and has since been adapted for use in almost every type of organization imaginable, including schools, highway maintenance, hotel management, and churches. As a current focus of e-business, TQM is based on quality management from the customer's point of view.

Principles of TQM

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